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Contents - click on question - "UP TO TOP" TO RETURN
Deposition Conferencing FAQs
Billing FAQs
Account FAQs
Deposition Conferencing Call FAQS
1. How do I set up Deposition Conferences ?
Whenever you need to make an operator assisted deposition
call, you will need to request a reservation to insure our
operators call only those participants you request. You
can set this reservation up by calling our customer service
office or complete and
submit the on-line reservation
request form.
You will submit a participant billing list to be used
for the assignment of toll free numbers and participant
codes to insure that each participant is billed correctly
and has all the necessary information for allocation back
to the proper case and docket.
2. How can Deposition Conferencing Calls help
make my practice more effective ?
Some of the many ways depositions can help are as
follows:
A) Quickly obtain witness admissions and impeachment
evidence.
B) Assist in framing witness questions.
C) Assist in trial preparation and entire discovery
process.
D) Helps with difficult witnesses and their counsel.
E) Reach distant potential witnesses with ease.
F) Assists in trial preparation and during trial.
3. Will I get instructions on
how to use my services?
Yes. Once your user profile has been set up, you will
receive a confirmation e-mail with detailed instructions,
including your access number and code. In addition, you
will receive your welcome kit in the mail with a comprehensive
desk guide and handy wallet-sized card containing your account
information and instructions.
4. How may I add new participant attorneys' to the deposition conference so they may be billed individually ?
In order for us to provide appropriate conferencing information and correct billing to each participant attorney, we request that they already be an approved client or to
complete the brief on-line participant billing form (Click Here) to add them to our database.
5. Is there a limit to the number of participants
who can join my deposition call?
You may add as many participants to each deposition call as you feel necessary.
6. Why should different moderators in one law office have different accounts?
If you set up multiple conferencing accounts, you are able to hold two conference calls simultaneously. When you
receive your bill, you will know which particular chairperson did the conference call and can allocate the expense to
the correct client account.
7. What features are available with my conference
call?
The following are a few of the available features. Talk
to us about adding these and other enhanced services to
your call.
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Question and Answer Session
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Participant List - Detailed
breakdown
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Backdoor Communication Line
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Coordinator Monitor
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Transcription if requested
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Translation/Interpretation
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Entry/Exit Announcements
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Pass-code Security
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Roll Call
Billing FAQS
1) How are deposition conference calls billed ?
We will send bills for the minutes used and any other
requested services to your choice of:
A) All charges go to you as the account holder, or
B) Charges will go to each participant for the usage of
each participant.
You may also specify that the charges for court
reporters and/or transcription suppliers be prorated
among all participants.
2. Can you provide tracking of conferencing
usage by individual account billing codes ?
Yes, we will always set up a conference call and associate
the call with a billing reference or account code. When
you receive your bill, it will group all calls under that
one particular account code and give you a total for all
calls within that billing account code. We will also give
you as many billing account codes as you need for your own
internal client billing and accounting needs.
3. What kind of detail is shown on your billing for Deposition Conference Calls ?
The legal industry usually requires
individually billed conferencing with detailed billing accounting
for items such as:
* Participant Name
* Firm Name
* Client Represented
* Case and/or Docket # (if one)
We provide any kind of detailed information you may request
on each conference call. Information will also include moderator’s
name, date and time, phone numbers that accessed the call,
connect and disconnect times, cost per participant, and
total cost along with total minutes used on the call
4. How do you bill? Monthly? Weekly? Per
Call ?
We have several billing options to accommodate your needs.
We can bill monthly, weekly, daily or on a per call basis.
You choose whether you want us to invoice you with Net 30
terms or if you want your calls charged to a credit card.
5. Do you accept credit cards ?
Yes. We accept Visa, MasterCard, Discover and American Express.
Account FAQS
1. What are the benefits of opening an account?
When you open an account, you have the power to immediately
conduct a Deposition Conferencing Call. You may also conduct
automated reservation-less audio conferences or web conferences.
We send you a welcome kit that includes everything you need
to optimize your conferences. The welcome kit’s comprehensive
desk guide gives you virtually everything you need to know
about our products to start conferencing right away. The
portfolio of products helps trim expenses associated with
travel and creates a more productive and efficient legal
office by empowering you to work closely together with associates
even when you’re in different cities or countries. We also
make it easy to incorporate conferencing services into your
law offices by providing personalized account service and
customized billing.
2. Do I have to sign a term contract to open a
account? Are there any start-up fees or other commitments?
No - we do not require term contracts as we earn your business
on every call. Whether you use conferencing services once
a day or once a month, pricing is designed to accommodate
you. With no start-up fees or commitments, conveniently
allows you to pay per conference by credit card or to set
up an account to be billed at the end of the month.
3. How do I open a account?
It only takes about
three minutes to open a new account.
Simply go to our get started page and open up our
on-line start form
Please call with any questions.
4. How long does it take to set up an account?
The account set-up process is very quick and easy. In
most cases, we can have your information processed and your
account activated within sixty to ninety minutes.
5. How do I make changes to my account? How do
I add new users to my account?
To make changes to your account or to
add new users, simply contact one of
our customer service representatives.
If you want to add new moderators for reservation-less services
just go to our
Add New PINS page (Click Here)
6. How do I request an operator assisted Deposition
Conference Call
You may call our customer service
office or take two minutes to fill out the
on-line Reservation Request
form (Click Here)
We recommend you schedule your reservations at least 24
hours in advance.
7. Are there any set-up fees?
No. Our services are free of set-up charges and monthly
fees.
9. Do you offer competitive pricing for
conferencing services?
Yes - We want to become your partner for all of your
conferencing services. We feel confident that you will be
impressed with our high level of service and the competitive
rates that we offer. See our rates
(Click Here)
Let us provide a complete proposal by
email, or
Click here to
go to our Get proposal form.
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